Refund and Cancellation Policy

1. Live GED Subject Courses

Before the course begins: A full refund will be issued if you cancel at least 5 business days before the first scheduled class session.

After the course begins: No refunds are issued once the first class session has been held, except in the case of a cancellation by EZ-GED (see Section 7).

Missed classes: Missed sessions are not refunded or rescheduled individually. Students are responsible for attending all scheduled sessions. If a recording is made available, it will be shared with enrolled students at the instructor's discretion.

Interest list: Joining the interest list does not constitute enrollment and no payment is collected. There is nothing to cancel or refund for interest-list submissions.

2. Private Tutoring Sessions

Cancellation with 24+ hours notice: You may reschedule or receive a full refund if you cancel at least 24 hours before your scheduled session.

Cancellation with less than 24 hours notice: Cancellations made less than 24 hours before the session are not eligible for a refund. You may reschedule once at no charge if you provide at least 4 hours notice.

No-shows: Sessions where the student does not appear and provides no notice are not refunded or rescheduled.

3. GED Readiness Consultations

Cancellation with 24+ hours notice: Full refund or reschedule at no charge.

Cancellation with less than 24 hours notice: No refund. One reschedule permitted with at least 4 hours notice.

No-shows: Not refunded or rescheduled.

4. GED Study Planning Package

Before the first session: Full refund if cancelled at least 48 hours before the first scheduled session.

After the first session: A partial refund equal to 50% of the package price may be issued if you cancel before the second session, provided you give at least 24 hours notice.

After both sessions: No refund.

5. Workshops

Before the workshop: Full refund if cancelled at least 5 business days before the workshop date.

Within 5 business days of the workshop: No refund. You may transfer your registration to another person by notifying us at [email protected] at least 24 hours before the event.

6. Learning Canvas Subscriptions

Monthly plan: You may cancel at any time. No refund is issued for the current billing period. Access continues until the end of the paid period.

Quarterly plan (no automatic renewal): No refund after purchase. Access continues for the full three-month period.

Free plan: No payment is collected. Nothing to refund.

7. Cancellations by EZ-GED

If EZ-GED cancels a scheduled class, session, or workshop, you will receive a full refund or the option to reschedule at no charge. EZ-GED will notify you as soon as possible in the event of a cancellation.

8. Refund Processing Time

Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method. Processing time may vary depending on your bank or card issuer.

9. How to Request a Refund or Cancellation

Email [email protected] with your name, the service purchased, the date of purchase, and the reason for your request. We will respond within two business days.